Frequently Asked Questions
Find answers to common questions about our products and services
Are your skincare products suitable for sensitive skin?
Yes, most of our products are formulated with gentle, skin-loving ingredients. We recommend checking the full ingredient list on each product page or performing a patch test before full application.
Are Kiyoko Beauty products cruelty-free?
Absolutely. We are committed to ethical beauty and do not test any of our finished products or ingredients on animals.
How can I track my order status?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's journey.
Do you offer international shipping?
We currently ship to select countries worldwide. Please refer to our Shipping page for a full list of available destinations and rates.
What is the shelf life of your products?
Most of our products have a shelf life of 12 months after opening. Look for the 'Period After Opening' (PAO) symbol on the packaging for specific details.
Can I change my shipping address after placing an order?
We process orders quickly, but if you contact us within 1 hour of placement, we will do our best to update your information.